![]() I say "almost" because under that key there is a value with the name "Nitro PDF Creator" (Value data is "1" and Base is "Hexadecimal") listed but it does not appear in Control Panel as a Printer. ![]() ![]() What strikes me is that under the Windows Registry key "Computer\HKEY_CURRENT_USER\Printers\ConvertUserDevModesCount" there is a list of printers that almost matches the printers in my system that are shown under "Printers" in Control Panel. Enter your version 13 serial number then click on Activate.Īfter completing these steps, please check if the Nitro PDF printer exists on your list of printers.ĭear Reymund, I follow the uninstall/reinstall steps and. If it does, activate it by going to Help tab > About Nitro Pro > Activate. Once Nitro Pro 13.22 is installed, please check if it executes and opens successfully. Click the 'Download Nitro Pro 13' link.Ħ. Install Nitro Pro 13.22 by downloading a new installer from the link below: After the cleanup, restart the computer.ĥ. A command window will appear during the cleanup process.Ĥ. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Download Nitro cleanup tool from the link below:ģ. You can access this by typing the above path and replacing the your_username to your user name.Ģ. Note: AppData folder is hidden by default. Not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. The cleanup tool will remove all traces of Nitro Pro and its process is different compared to Window's un-installation process.ġ. Please check if the printing issue persists after completing the cleanup and re-installation.Please try to perform a clean uninstall using the cleanup tool then reinstall Nitro Pro 13.22. Enter your version 13 license then click Activate. Once Nitro PDF Pro 13.70.2.40 is installed, launch the software then navigate to the Help tab > About Nitro Pro > Activate. Download and install Nitro PDF Pro 13 using the MSI installer below:ĥ. After the cleanup, restart the computer.Ĥ. Please be aware that a command window will appear during the cleanup process.ģ. Skip this part and move to the next step if you do not have any customized stamps.Ģ. If you have customized stamps, please refer to the link below about how to transfer/backup stamps: Please note that customized stamps will be removed since this tool will remove all traces of Nitro. Download the Nitro cleanup tool from the link below: Hi try performing a clean uninstall using our cleanup tool then reinstall Nitro PDF Pro 13.ġ. If so, try to print to PDF using the Nitro PDF Creator printer. ![]() Click Ok then close the Support Tools window.Īfter completing these steps, please check if Nitro PDF Creator is listed as one of the available printers in Windows' Printers & Scanners. When done, a window with the message 'Installation of the printer driver was successful' will appear. ![]() When prompted, click 'Yes' and then follow steps 1 to 4. Please note that this tool needs administrator rights. This will reinstall the Nitro PDF Creator on the computer. In the Support Tools window, go to the PDF Creation tab.Ĥ. Look for NitroPDFSupportTools.exe then open it.ģ. Go to the installation directory of Nitro PDF Pro. If printing and converting to PDF are not working, please try reinstalling the virtual printer.ġ. Nitro PDF Pro uses the Nitro PDF Creator when converting a document to PDF. Greetings you for reaching out through our Community Forums! ![]()
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